Terms & Conditions
Terms & Conditions
Mad Science Hertfordshire & Bedfordshire
This section sets out the Terms and Conditions by which Mad Science agrees to provide products and services to you and your child. When you book or purchase any product or service from us, you are signifying your agreement to these Terms and Conditions.
We reserve the right to modify, cancel or append to these Terms and Conditions. The most up to date terms and conditions appear on our website. On renewal of sessions or purchase of any activity product or service, the most recent Terms and Conditions shall apply.
We reserve the right to alter, vary, omit or substitute any part or parts of any session provided by us described in any promotional or other materials published by us or on our behalf. In the event of any change in any Mad Science session content as described in our programme promotion or literature, we will have no liability to refund any part of any fee or deposit paid.
The full cost of the Mad Science After School Clubs and Camp Days minus any agreed discounts must be paid at the time of booking. If full payment is not received at the time of booking, we reserve the right to cancel the booking.
After School Club: Refunds and Cancellations
No refunds are available for missed sessions due to illness or changes to your schedule.
If Mad Science is required to cancel a club due to instructor illness or scheduling conflict, we will attempt to schedule a make-up session with the school. If a make up session is not possible, we will provide a refund for the cancelled session.
If Mad Science is required to cancel a club at the request of the school, we will attempt to reschedule a make-up session. If a make up session is not possible, we will provide credit for the missed session.
If you have booked a Mad Science Club and you now wish to cancel:
a) If you inform us before the commencement of the first session we will provide a credit voucher to be used on other Mad Science programming such as holiday camps or birthday parties
b) If you inform us after the first session we will provide credit for the remaining sessions
c) After the second session no credits will be provided for missed sessions.
Camp: Refunds and Cancellations
We are unable to provide refunds for missed camp days due to illness, change of plans, etc. We will provide a credit for missed days according to the following:
a) Notice of missed sessions must be given 24 hours before the camp is due to start.
b) Credits are not available for partial missed days.
c) Credits are based on the monetary value of the missed sessions at the time and are valid for 12 months.
d) Credits can be transferred to another child or donated towards scholarships for low income families. If you would like to use this option, please email us to organise the transfer.
CORONAVIRUS
In the event of cancellations due to the coronavirus we will attempt to reschedule events and programmes where possible. Unfortunately, in these exceptional circumstances, we will be unable to refund customers should we be unable to reschedule the event or programme or if they are unable to attend the rescheduled event or programme. Instead we will offer ‘store credit’ for the amount, which will then be redeemable against any Mad Science Herts & Beds programming in the future.
Exclusions
In the event that we consider:
a) you are in breach of any of these Terms and Conditions or any regulations issued from time to time by us;
b) the behaviour of your child is disruptive or likely to put other children or Mad Science staff in danger; or
c) the behaviour of your child poses a risk to themselves, our staff or other attendees at camp; or
d) your behaviour towards us, other customers, children in their care or our suppliers, agents, managers, subcontractors or employees is disruptive, inappropriate, consistently negligent (including late collection of your child) or likely to bring us or any of our products or services into disrepute, we reserve the right to exclude your child from any Mad Science activity or part thereof.
In the event that your child is excluded, no fees or deposits will be repaid to you and we reserve the right to seek payment of the balance of any fees due to us.
Returned payments and Refund payments
We will make an administrative charge of £7.50 to cover cheques returned unpaid or unreasonably disputed credit card payments or unhonoured Direct Debits.
In circumstances where a payment is refunded:
Refunds are issued by BACS payment into your bank account or through the card payment gateway by which you paid.
We will process any refund within 28 days of notifying you that we are issuing you the refund
No credits or refunds will be issued retrospectively.
Cancellations & Venue changes
We reserve the right to cancel any service at any time up to and including the date the activity starts. Should this occur we will endeavour to give you at least seven day’s notice and will attempt to offer you a viable alternative or will offer you a refund of any fee paid.
Occasionally it is necessary to temporarily change the venue of our activities. Where this occurs we will endeavour to ensure that the alternative venue is no more than five miles from the usual location.
Health & Injuries
We accept children on the assumption that they are in good health and it is your responsibility to alert us to any medical complaint or history suffered by your child.
We do not accept responsibility for loss or damage arising from errors or omissions on the Registration Form whether completed by you or by another person in charge of your child at the time of completion.
We do not accept liability for death or personal injury to any child attending Mad Science or any activity related to Mad Science whether organised by Mad Science or otherwise save to the extent that such death or injury shall be caused by the negligence or default of any member of our staff or any other default on our part.
Personal Property
We do not accept responsibility for any loss of, or damage to, personal property belonging to you or your child irrespective of whether such possessions might be used by you or the child for the purposes of any Mad Science activity save to the extent that such loss or damage shall be caused by the negligence or default of any member of our staff or any other default on our part.
Other Losses
We do not accept responsibility for any loss or expense due to circumstances beyond our control, including, but not limited to, delays in public transport, weather, quarantine, sickness, bereavement, strikes or other industrial action, terrorism, fire and riot.
Without prejudice to the other terms of this agreement, in no event (including our own negligence) will we be liable for any:
a) economic losses (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings);
b) loss of goodwill or reputation;
c) any other special, indirect or consequential losses; or
d) loss to third parties.
Limitations
No provision of these Terms and Conditions shall operate or be construed to operate so as to exclude or restrict our liability under the provisions of any UK legislation in force from time to time which are not capable of being excluded or restricted.
Save as otherwise required by UK legislation, our total liability for any loss, damages, costs or expenses shall not exceed an amount equal to the invoice value for the services provided.
Third Parties
A person who is not party to these Terms and Conditions or any agreement or document incorporating these Terms and Conditions shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any of its terms.
GDPR
Mad Science process and store data relating to children and parents registered for our programming.
We adhere to the most up to date GDPR guidelines and requirements.
We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.
We will not share or sell your data to third parties and any data stored is done so on encrypted and secure servers.
From time to time, photographs, film, video or audio recordings may be made during Mad Science activities for publicity, promotional or broadcast purposes. Please inform us before any such event if you do not wish you or your child to appear or be identified in any such material.
General
These Terms and Conditions and any documents referred to herein constitute the entire agreement between you and us in connection with your booking, purchase or use of our products and services superseding any prior agreements between you and us.
You agree that you have entered into these Terms and Conditions without reliance on any representation, warranty or undertaking by us which is not set out expressly in these Terms and Conditions.
We shall not be under any liability for any failure to perform any of our obligation under these Terms and Conditions if we are prevented from or delayed in so doing due to any circumstances beyond our reasonable control, provided that if the event in question continues for a continuous period in excess of 60 days, you shall be entitled to give notice in writing to us to terminate the contract.
If any payments which are due under these Terms and Conditions are not made by their respective due date, interest shall accrue on the full amount outstanding at a rate of 8% above the base lending rate of the Bank of England from time to time, from the due date until the date of actual payment.
Contact
You may contact us by calling the relevant telephone number found on our website, or by writing to us at the address outlined in your acceptance letter or email.
It is your responsibility to ensure that we have current contact details for you and all adults authorised to pick up your child. You must also keep us appraised of any changes in the health or other relevant circumstances of you or your child.
We may accept any instructions which are given to us regarding a child from anyone who is nominated as an authorised adult on the Registration Form for that child.
Law & Jurisdiction
Any failure by us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.
If any provision of these Terms and Conditions is found by a court of competent jurisdiction to be invalid or unenforceable, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision and that other provisions remain in full force and effect.
Our relationship with you is subject to English law and you and we irrevocably submit to the exclusive jurisdiction of the courts of law.